Accessibility
1. Commitment
LUKSOM is committed to providing a website and digital appointment-request process that can be used by as many people as reasonably possible, including people with disabilities and users of assistive technologies.LUKSOM treats the applicable accessibility requirements as applying to the website and its appointment-request process.
2. Scope
This accessibility information applies to:– the public LUKSOM website;– the Legal, Privacy, Cookie and Contact pages;– the appointment-request form;– the upload of documents through the website;– appointment-related confirmations and information generated through the website.Third-party websites linked from the LUKSOM website are not controlled by LUKSOM and are not covered by this statement.
3. Accessibility reference
LUKSOM uses WCAG 2.1 Level AA as an operational reference for the design, content and testing of the website, together with the accessibility requirements applicable in Luxembourg.Relevant areas include:– keyboard access;– visible keyboard focus;– logical page structure;– readable text and sufficient contrast;– responsive layouts and zoom;– meaningful link and button labels;– text alternatives for relevant images;– labelled form fields;– understandable instructions and error messages;– accessible document uploads;– compatibility with commonly used assistive technologies.
4. Current conformity status
LUKSOM does not currently claim that every page, Odoo component or downloadable document is fully conformant with all applicable accessibility requirements.Until the documented review of all functions has been completed, the website must be regarded as partially conformant.LUKSOM is reviewing and improving the website on a continuing basis.
5. Areas under review
The following areas are specifically included in the current accessibility review:– navigation by keyboard only;– focus order and focus visibility;– appointment date and time selection;– form labels and validation messages;– document-upload controls;– language selection;– light and dark display modes;– mobile and zoomed layouts;– downloadable PDF or office documents;– standard or third-party Odoo components;– screen-reader output.The list may not be exhaustive while testing is continuing.
6. Accessibility measures
LUKSOM aims to:– use headings in a logical order;– provide clear and descriptive link text;– avoid using colour as the only means of conveying information;– provide alternative text for informative images;– maintain sufficient text and interface contrast;– make forms usable without a mouse;– provide understandable error identification;– avoid unnecessary time limits;– ensure that important information is available in text form;– review new website content before publication;– correct reported barriers according to their impact and priority.
7. Reporting an accessibility barrier
If you encounter an accessibility problem, please contact LUKSOM and provide, where possible:– the address or title of the affected page;– the function or content concerned;– a short description of the barrier;– the browser, device or assistive technology used;– the format or alternative access method that would assist you.
Contact:
LUKSOM S.à r.l.
30, route de Luxembourg
L-7372 Lorentzweiler
Luxembourg
Telephone: +352 26 77 00 39
Email: info@luksom.com
LUKSOM will review accessibility reports without undue delay.
8. Alternative access
If particular information or a function is not accessible, LUKSOM will make reasonable efforts to provide an alternative means of access, for example by:– email;– telephone;– an accessible electronic document;– assistance at the LUKSOM location.Requesting an accessible alternative does not affect the handling of an appointment request.
9. Market-surveillance authority
A possible non-compliance with the applicable accessibility requirements may be reported to:
Office de la surveillance de l’accessibilité des produits et services – OSAPS
11, rue Robert StumperL-2557 Luxembourg-Gasperich
LuxembourgTelephone: +352 247-76555
Email: info@osaps.etat.lu
10. Preparation and review of this statement
This statement was prepared on 20 August 2026 on the basis of the website configuration and will be reviewed when:– a material website function is changed;– a documented accessibility assessment is completed;– a significant accessibility issue is identified;